Paris water, from source to tap
If in Paris it is enough to open a tap to have access to drinking water, of perfect quality and at a fair price, it is because the 900 employees of Eau de Paris are mobilized daily to deliver a public service of excellence.
The tap water that you use in Paris for drinking, bathing, cleaning, laundry or flushing the toilet has undergone several treatment steps, all managed by Eau de Paris, and several controls, carried out by the Paris Water Laboratory, accredited by COFRAC (French Accreditation Committee).
-
3 million
of users consume water from Paris every day
-
483 Km3
of water withdrawn, transported, treated and distributed each day
-
900
employees mobilized to deliver an ever more efficient and effective service
User satisfaction, a priority for Eau de Paris
Because Eau de Paris is a public company, the user satisfaction is a major concern and constant source of inspiration to provide Parisians with a service of excellence.
The objective of the Eau de Paris customer teams: to offer a responsible customer experience, as simple as turning on and off the tap.
-
80 %
of Parisians drink the water of Paris
-
169
million cubic meters of drinking water produced in 2021
-
94 000
subscribers
-
91 %
customer service satisfaction
-
100 %
physico-chemical and microbiological compliance of Paris water
Closer, innovative and sustainable water management
The missions of Eau de Paris go beyond the management of the water cycle and customer relations. It maintains a historical heritage. She works constantly to stay at the forefront of research and innovation. The management is tirelessly committed to the ecological transition. It also plays a major role in raising awareness among the general public. And thus contributes to making the capital a more sustainable and resilient city. On all issues related to water, Eau de Paris is the preferred contact for Parisians, businesses and all local stakeholders.
Zoom on
Participatory budget of Eau de Paris
In 2023, Eau de Paris launched the first participatory budget of a water operator. Since water is a vital common good, Eau de Paris relies on citizen contribution to move towards ever more open and participatory governance...
To read
-
The Eau de Paris 2021 annual report
The new edition of Eau de Paris' annual report has just been published. This document reports on a year 2021 marked by the adoption of structuring strategies for our company and resolutely forward-looking choices.
pdf, 4.68 MB
-
Investment master plan 2020-2038
The investment master plan directs Eau de Paris' policy over the long term. Like a public company, guided solely by the general interest, it is resolutely transparent, sustainable and responsible.
pdf, 4.76 MB
-
Multi-year investment plan 2021-2026
Organized around the strategic axes of Eau de Paris, the 2021-2026 multi-year investment plan embodies the vision of sustainable management and an efficient, sober public service that meets the expectations of citizens. It was developed entirely in-house by the Eau de Paris engineering, operation and maintenance teams.
pdf, 7.24 MB
-
Institutional brochure of Eau de Paris
To find out all about the missions of Eau de Paris, discover the company's institutional brochure.
pdf, 2.05 MB
See also
Eau de Paris
Learn more
Eau de Paris
Learn more
Eau de Paris
Learn more