Our mission

At the service of everyone, Eau de Paris meets the major objectives related to water and set by the roadmap of the City of Paris. If this roadmap guarantees Parisians water of irreproachable quality and its access to the greatest number, it also recalls the unique capacity of Eau de Paris to stimulate the ecological transition through the protection of the resource, the contribution to the cooling and greening of the city, and cooperation with rural areas.

Paris water, from source to tap

If in Paris it is enough to open a tap to have access to drinking water, of perfect quality and at a fair price, it is because the 900 employees of Eau de Paris are mobilized daily to deliver a public service of excellence.

The tap water that you use in Paris for drinking, washing, cleaning, laundry or even flushing the toilet has undergone several stages of treatment, all managed by Eau de Paris, and several checks, carried out by the Laboratoire d'Eau de Paris, accredited by the COFRAC (French Accreditation Committee), according to the scope available under the number 1-2109.

3 million

of users consume water from Paris every day
170

million cubic meters of drinking water produced on average each year
900

employees mobilized to deliver an ever more efficient and effective service

User satisfaction, a priority for Eau de Paris

Because Eau de Paris is a public company, the user satisfaction is a major concern and total constant source of inspiration to provide Parisians with a service of excellence.

The objective of the Eau de Paris customer teams: to offer a responsible customer experience, as simple as turning on and off the tap.

80 %

of Parisians drink the water of Paris
94 000

subscribers

90 %

customer service satisfaction
100 %

microbiological compliance of Paris water

Closer, innovative and sustainable water management

The missions of Eau de Paris go beyond the management of the water cycle and customer relations. It maintains a historical heritage. She works constantly to stay at the forefront of research and innovation. The management is tirelessly committed to the ecological transition. It also plays a major role in raising awareness among the general public. And thus contributes to making the capital a more sustainable and resilient city. On all issues related to water, Eau de Paris is the preferred contact for Parisians, businesses and all local stakeholders.